Zappos.com is one of the best online shoes retailers. It was acquired by Amazon a few years ago. Zappos also sells clothing now. The company is based in Las Vegas, Nevada.
Zappos has free shipping both ways, 365 day return policy, 24/7 customer service, and over 1000 brands.
Some of the products you can find at Zappos:
Women's Shoes
Men's Shoes
Boots
Women's Clothing
Men's Clothing
Kids Shoes
Zappos CEO Tony Hsieh has shared many of his thoughts in his book Delivering Happiness: A Path to Profits, Passion, and Purpose. He talks about how a different kind of company culture can make a big difference in delivering excellent results.
Some of the key ideas from the book include:
* Pay brand-new employees $2,000 to quit
* Apply research from the science of happiness to running a business
* Make customer service the responsibility of the entire company-not just a department
The book has 4.5 out of 5 stars with over 400 reviews on Amazon. Zappos.com has a 5 out of 5 star seller rating on Google with over 27,000 reviews!
According to StellaService, Zappos has over 95% on-time delivery, over 98% accurate and undamaged orders, 3-6 hour email support response time, 45-90 seconds phone support response time, and customers rate ease of returns and phone support as good. Average delivery time is 3-5 days.
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